IT Helpdesk Technician

  • Company: Samskip
  • Job Location: Cluj-Napoca - Romania
  • Date: April 16, 2021 09:18
  • Employment Type: permanent
  • Experience: junior
  • Job Functions:

    Information Technology

Job summary

Bring IT know-how and interpersonal skills to an essential IT Helpdesk that supports the success of our dynamic international logistics operation

Job description

An advanced and reliable IT infrastructure is key to the smooth running of Samskip’s international logistics operations. To support that infrastructure requires knowledge of current IT solutions along with a proactive approach to helping your colleagues across Europe and beyond. If you think you can deliver that, we’d love to hear from you as we strengthen our IT Helpdesk in Romania

A growing and international company

Samskip is an international company that provides the latest and most sustainable multimodal logistics solutions. Our Romanian office in Cluj-Napoca is home to 14 skilled IT professionals. Between them, this team ensures that everyone who is part of Samskip’s complex logistical operations can do their work without any technical hitches every hour of every day. It’s busy, it’s fun and every day is different as you help colleagues everywhere to provide customer-focused services for our impressive customers' portfolio.

Delivering essential 24/7 support

Key tasks in this role include answering and handling all requests via the ticketing system, chat or telephone in accordance with departmental policies. Another core function is to perform first-level troubleshooting via the chat and telephone for any problems relating to printers, computers, telephones, the Operating System (mostly Windows 10), and applications (core business system and internal applications). You then escalate the issue upwards if necessary. At all times you coordinate with other IT Helpdesk Departments to keep the daily IT procedure running smoothly.

In addition you:

  • Assign tickets to the appropriate team and person in a timely manner;
  • Accurately record, prioritize and update all tickets of incidents and requests through the Service Desk System, ensuring all minimum data sets are met;
  • Create knowledge documentation articles.

It is important that you take ownership and coordinate on all critical incidents, following incident management procedures as defined by company policy.

This is where your career takes off

At Samskip we don’t just want you to work for us, we want you to grow and thrive with us. As such, you’ll be able to access wide-ranging development opportunities including training and e-learning through our Samskip Academy. With this comes a great work environment where you are challenged every day while working as a team. And Samskip is a company where colleagues become friends, so when the pandemic is over you can look forward to some great team gatherings and company events. Other benefits include:

  • A competitive compensation package;
  • 21-25 days of annual leave;
  • Meal ticket;
  • Transportation Allowance
  • 7Card Sports subscription
  • Medical Insurance;
  • A laptop and a mobile phone.

Bring your positivity and IT know-how

Samskip works with all current and relevant IT tools. So, to apply for this position you should have a good understanding of: Active directory, Citrix, Windows OS, Basic Networking, Office 365 Clouding Services (Teams, Sharepoint, Onedrive). You should also have a working knowledge of VPN, IOS and Android mobile devices, hardware devices and peripherals.

But this role is about people as well as technology. That’s why we’re looking for proactive and organized candidates who can listen to colleagues than interact with them effectively in order to solve their problems.

The more formal requirements are:

  • College or University graduate in an IT field;
  • Around 2+ years of experience in a very similar or equivalent position;
  • Powerful interpersonal, listening and problem-solving skills;
  • Excellent written and spoken English language skills.

Apply today

If you think you could be a great asset to Samskip based on everything you’ve read here, don’t hang around. Click on the button below and send us your CV. If you have any questions about the vacancy feel free to call us on 088 – 400 13 93 or send an e-mail to: career.management@samskip.com.